FAQs
What to expect when I arrive?
Prior to treatment all clients fill out a Confidential Health History Form (download the PDF file) which is reviewed at the first appointment to determine a treatment plan. The first session usually includes significant time discussing your responses on the form and any additional questions you may have.
I have never had a massage before what should I expect?
After a brief interview of the health history form and your goals for the treatment, you will be asked to get undressed to your comfort level. The therapist will explain table protocol and go over lotions and oils being used. They will then step out to allow you privacy while you undress and get on the table.
Do I have to take my clothes off?
No you do not. Your comfort is the most important thing. If you are more comfortable leaving underpants or boxers on that is fine. You are always draped with a light linen or blanket.
Are there special preparations I need to do before the treatment?
It is best that you don't eat about 60 minutes before the massage. Please remove all jewelry and make up or at least expect to do so when you arrive. It is always appreciated that you would take a shower after vigorous activity prior to you massage. If you are coming from the beach please remove sand before your arrival. Plan to arrive at least 5- 10 minutes before your scheduled time. If this is your first appointment 15 minutes is best.
Will I have to pay at the time of treatment or do you bill?
Yes, payment in the form of Cash, Checks, MC or Visa are expected at the time of treatment. We do not bill for treatments.
Will I get a reminder call before my appointment?
Usually no. We provide you with an appointment card at the time of reserved appointment that clearly states the chosen day, date and time.
What happens if I miss an appointment?
You are fully responsible for the reserved appointment you set. We ask for a modest 24 hour cancellation. Of course more is appreciated if you know you will not be able to keep the appointment. If you don’t show up we must charge full payment for the missed appointment. If you arrive later than the scheduled time, we will always do our best to give you the time we can but we can not keep others waiting. We thank you for understanding.
If I received a Gift Certificate but do not like massage can I get a cash refund?
No. All gift certificates are non refundable, non exchangable.
Does Insurance cover Massage?
Not in Massachusetts. Although there are some policies that have umbrella terms. We suggest you call your representatives and discuss it with them.
Code of Ethics
This Code of Ethics is a summary statement of the standards by which massage therapists agree to conduct their practices and is a declaration of the general principles of acceptable, ethical, professional behavior.
Massage therapists shall:
- Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.
- Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.
- Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.
- Acknowledge the confidential nature of the professional relationship with clients and respect each client's right to privacy.
- Conduct all business and professional activities within their scope of practice, the law of the land, and project a professional image.
- Refrain from engaging in any sexual conduct or sexual activities involving their clients.
- Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates.