What to expect when I arrive?
Prior to treatment all clients fill out a Confidential Health History Form (download the PDF file) which is reviewed at the first appointment to determine a treatment plan. The first session usually includes significant time discussing your responses on the form and any additional questions you may have.
I have never had a massage before what should I expect?
After a brief interview of the health history form and your goals for the treatment, you will be asked to get undressed to your comfort level. The therapist will explain table protocol and go over lotions and oils being used. They will then step out to allow you privacy while you undress and get on the table.
Do I have to take my clothes off?
No you do not. Your comfort is the most important thing. If you are more comfortable leaving underpants or boxers on that is fine. You are always draped with a light linen or blanket.
Are there special preparations I need to do before the treatment?
It is best that you don't eat about 60 minutes before the massage. Please remove all jewelry and make up or at least expect to do so when you arrive. It is always appreciated that you would take a shower after vigorous activity prior to you massage. If you are coming from the beach please remove sand before your arrival. Plan to arrive at least 5- 10 minutes before your scheduled time. If this is your first appointment 15 minutes is best.
Will I have to pay at the time of treatment or do you bill?
Yes, payment in the form of Cash, Checks, MC or Visa are expected at the time of treatment. We do not bill for treatments.
Will I get a reminder call before my appointment?
Usually no. We provide you with an appointment card at the time of reserved appointment that clearly states the chosen day, date and time.
What happens if I miss an appointment?
You are fully responsible for the reserved appointment you set. We ask for a modest 24 hour cancellation. Of course more is appreciated if you know you will not be able to keep the appointment. If you don’t show up we must charge full payment for the missed appointment. If you arrive later than the scheduled time, we will always do our best to give you the time we can but we can not keep others waiting. We thank you for understanding.
If I received a Gift Certificate but do not like massage can I get a cash refund?
No. All gift certificates are non refundable, non exchangable.
Does Insurance cover Massage?
Not in Massachusetts. Although there are some policies that have umbrella terms. We suggest you call your representatives and discuss it with them.
At Adamsville Healing Arts Center, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), use the restroom and simply settle in before your session. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives AHAC enough time to fill the slot if at all possible. If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services and a credit card will be held on file.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY
Clients who fail to show for appointments will be charged the full session fee they reserved. They may be asked to pre-pay for future services as well as leave a credit card on account. It is important that our massage therapists are compensated for reserved time slots.
Other Massage Policies
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
SCOPE OF PRACTICE
- AHAC Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association and National Certification Board of Therapeutic Massage & Bodywork (NCBTMB).
- Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
- Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
- AHAC Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
- The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
- The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
- Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment—or you may request privacy and end the session. You are in control.
- Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
- The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.
- Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
- We do not massage anyone under the age of 18 without the signed and present (unless previous discussion) permission of legal guardian.
CONFIDENTIALITY AND CONVERSATION
- The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
- We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
EXISTING AND NEW MEDICAL CONDITIONS
- It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
- The client must also keep the massage therapist informed of any changes in health conditions.
Code of Ethics
This Code of Ethics is a summary statement of the standards by which massage therapists agree to conduct their practices and is a declaration of the general principles of acceptable, ethical, professional behavior.
Massage therapists shall:
- Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.
- Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.
- Demonstrate professional excellence through regular self-assessment of strengths, limitations, and effectiveness by continued education and training.
- Acknowledge the confidential nature of the professional relationship with clients and respect each client's right to privacy.
- Conduct all business and professional activities within their scope of practice, the law of the land, and project a professional image.
- Refrain from engaging in any sexual conduct or sexual activities involving their clients.
- Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients, and associates.